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View Full Version : Study: 'Leisure browsing' increases productivity



Taknar
04-03-2009, 09:58 AM
http://news.cnet.com/8301-19518_3-10211019-238.html?part=rss&subj=news&tag=2547-1_3-0-5


Here's some good news that you should forward to your boss.
A study (http://voice.unimelb.edu.au/news/5750/) conducted in Australia found that people who engage in "Workplace Internet Leisure Browsing" (WILB) are more productive than those who don't. Workers who "surf the Internet for fun at work--within a reasonable limit of less than 20 percent of their total time in the office--are more productive by about 9 percent," according to the study's author, Professor Brent Coker, from the University of Melbourne's Department of Management and Marketing.

The reason that "WILB" increases productivity, he said, is that "people need to zone out for a bit to get back their concentration. Think back to when you were in class listening to a lecture--after about 20 minutes your concentration probably went right down, yet after a break your concentration was restored."

A short break, such as surfing the Internet, "enables the mind to rest itself, leading to a higher total net concentration for a day's work, and as a result, increased productivity."
But this doesn't apply to everyone. Approximately 14 percent of the sample showed signs of Internet addiction and, for them, Web surfing can decrease productivity. The more they surfed at work, the less productive they were. The reason for this, he said, "is because of an 'urge' to search the Internet. "Those that aren't addicted, don't have this urge and they surf the Internet as a reward."

The study found that 70% of the 300 workers surveyed engage in "WILB." The report was released in Melbourne on April 2nd when it was still April 1st in the United States. In an email, Dr. Coker assured me that it's not an April fools joke.

I'm not sure whether the result of this Australian study applies to workers in the U.S. and other countries, but I for one have a vested interest in believing what he says. If nothing else, it's a great excuse, especially if your boss is giving you a hard time for "WILB."
I think this is a very interesting study, and one that I may end up spending the time to research further than just reading this news article. I fear that I fall into the internet addiction category since I tend to browse the internet to allow my subconscious time to catch up to a problem I'm working on. The addiction part comes in that I will take about 20 minutes of time reading RSS feeds when only 10 or so minutes are needed for proper reflection of the problem.

What do you guys think of the article? Do you think you are more productive at work when you browse the internet? I won't bother with the question of if you think you are a 'leisurely browser' though ;D

(Also, this is my first post in the newly revised discussion section so if the mods don't find it's warranted, just let me know and I'll repost in my blog.)

Raziel
04-03-2009, 10:01 AM
I just need a break in between monotonous tasks.

Agnarr
04-03-2009, 10:48 AM
So a 9% increase in productivity for a 20% decrease in working time. Yeah, I can see how that would be an improvement.

Taknar
04-03-2009, 11:14 AM
Yeah, that's my one concern is that their control was kinda whacked. If the 9% increase is amount of work done per hour then you are just proving that it's not as bad as originally thought to browse at work. On the other hand if productivity is based on a day's work, with the control spending 100% of their day working and the experiment running at 20% surfing/80% working, then this is good news.

There is also no information in the article about what the control may be spending time on aside from the internet. I mean, there are people that walk around and chat up other employees, are constantly getting tea and coffee, etc. So much information left out of the article, but it's a good basis for a casual discussion like this.

Malebrignon
04-03-2009, 02:23 PM
I'm someone who has been fired for internet browsing in the workplace. I totally agree with this study. The job I worked involved waiting for a phone to ring. There was no busy work. Nothing else to do if your phone didn't ring. By browsing at my desk, I was always at my desk and ready for my phone. I never took breaks unless I needed a restroom trip or to refill my coffee. I didn't wander off to socialize with my friends throughout the office building and warehouse structures. I was either the top salesperson or second place every single month. My customers raved about what great service I provided. The majority of these customers were maddeningly rude, ignorant, and over-privileged men over the age of 60 that enjoyed flying model aircraft but knew nothing about how they worked or how to repair them. Part of the reason I could provide such great service was because I had the release of coming here and to a couple of private forums I frequented to vent my frustrations via RP-therapy or debate.

The people in my department that sat and talked or wandered around always had significantly lower sales than me. Several of them still work there. I am baffled.

This'll require a lot more testing I'm sure, but it's a wonderful, if tiny, vindication to know what I tried to explain to my boss is correct.

Before you jump on me, I also asked my boss for more work to do and received data entry work that managed to occupy about 15 minutes of my time daily. *sigh*